3 Es of management are Efficiency, Effectiveness and Excellence
Effectiveness can be explained in terms of what is achieved.
It is about whether targets are met or not. Performing effectively means that
the right work is being completed. Managers are responsible for making sure
that this happens. If a team is working really hard but not delivering what is
needed, then they are not effective. Effectiveness is measured by setting out
clear objectives before work starts and then evaluating whether the objectives
have been met or not.
Efficiency can be measured in terms of the inputs required
to generate the outputs. It is about the way in which work is completed. It is
part of a manager’s job to help improve efficiency. For example, if the same
work can be completed using less inputs or resources then efficiency has improved.
Excellence is product of efficiency and effectiveness where
efficiency serves as speed and effectiveness serves as direction.
Excellence= Effectiveness x Efficiency.
Every manager can be a better manager and understanding the
3Es Effectiveness, Efficiency and Execellence can help improve
business performance.
Craftsmen like cobblers, carpenters etc. work alone to
accomplice their task. Organisations mass produce working on a large scale than
craftsman. Craftsman thrives & succeeds on his skills and simplicity. Contrary
to that we have massive organisations thriving on efficiently executing complex
processes. Organisations take the person based approach of craftsman to next
level by adopting process based approach. Craftsmen seldom involve management
in their work whereas organisations are built on rock bed of management,
managing people and resources. A good craftsman knows his trade in and out for e.g.
a cobbler knows the entire process of shoe making from design conception to
giving finish touch to it on other hand in an organisation different people take care of different processes.
Craftsmen are highly skilled on the other hand organisation deskills labour. A very good example given by Dr. Prasad about KPO and BPO business based on this deskilling and disintegration of work so that less skilled people can be absorbed & more control can be gained by organisation.
Craftsmen are highly skilled on the other hand organisation deskills labour. A very good example given by Dr. Prasad about KPO and BPO business based on this deskilling and disintegration of work so that less skilled people can be absorbed & more control can be gained by organisation.
Craftsmanship
|
Modern Wage
|
Highly Satisfied and has personal pride associated
with product or service
|
Alienation is very high
|
Work done is in sequential manner
|
Work done is in parallel manner
|
Highly skilled
|
Deskilled
|
Absence of Interdependency
|
High Interdepency
|
The methods of lean production aim to combine the
flexibility and quality of craftsmanship with the low costs of mass production.
In lean-production systems a manufacturer's employees are organised in teams.
Within each team a worker is expected to be able to do all the tasks required
of the team. These tasks are less narrowly specialised than those demanded of
the worker in a mass-production system, and this variety enables the worker to
escape from the soul-destroying repetition of the pure assembly line.
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